Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
Do you offer local pickup.
Yes! If you're in the Huntsville, Alabama area and would prefer to pick up your order, just send us a message through our Contact page. We’ll coordinate a time and pickup location with you directly.
How long will it take to receive my order?
Most orders are processed within 3–5 business days. Once shipped, you'll receive a tracking number by email. For local pickup, we’ll reach out within 24 hours to schedule a pickup time.
Do you accept custom requests?
Yes, we do! If you're looking for something personalized — like a birth chart print, name sigil, or themed gift bundle — we’d love to help. Reach out through our Contact page with what you have in mind.
What’s the best way to get in touch?
You can fill out the form on our Contact page or email us directly at nfo@thenightshadeco.com. We usually respond within 1 business days.
Do you offer refunds?
All sales are final, as many of our items are one-of-a-kind or custom-made. That said, if there’s an issue with your order, please reach out — we’ll do our best to make it right.
Where are you based?
We’re based in Huntsville, Alabama, and pack every order by hand from our home studio.
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Do you sell wholesale or bulk?
Not at this time, but we’re happy to consider special requests. If you're planning a group event, workshop, or need multiple curated items, feel free to contact us.
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